Terms of Service

1. Agreement

These Terms govern your use of HireFlow AI (“HireFlow”, “we”, “us”), operated by Bradley Jones trading as HireFlow AI and available at hireflow.london. By creating an account or using the service, you agree to these Terms.

2. The service

HireFlow provides software for employers and recruitment agencies to upload job descriptions and candidate CV text, obtain AI-assisted prioritisation and written screening reasons, manage shortlists and pipelines, and use supported ATS integrations and exports.

HireFlow does not operate a job board or provide a CV-builder or jobseeker application service. We may change or discontinue parts of the service with reasonable notice where practical.

3. Accounts and authority

• You must provide accurate account information and protect your credentials.
• You must be authorised to act for the organisation using the account.
• You must have the authority and lawful basis required to upload candidate CVs and other personal data to HireFlow.
• You must give candidates any notices required by applicable data protection and employment law.

4. AI-assisted screening and human decisions

AI scores, categories and written reasons are generated from the information submitted by you and may be incomplete, inaccurate or affected by the quality of the source data. They are decision-support outputs only. You must review results and make lawful, fair and appropriately documented recruitment decisions with human oversight.

You remain responsible for checking candidates, avoiding unlawful discrimination, verifying information, and deciding whether to contact, reject, interview, hire or otherwise act on a candidate. HireFlow does not make hiring decisions for you and does not guarantee a particular recruitment outcome.

5. Acceptable use

You must not use HireFlow to:

• Upload data without the required authority, notice or lawful basis.
• Make or automate unlawful discriminatory decisions.
• Upload malicious code, attempt unauthorised access, scrape the service, or disrupt its operation.
• Use ATS credentials belonging to another person or organisation without permission.
• Use the service for unlawful, fraudulent or unrelated data-collection purposes.

6. Plans, billing and Stripe

HireFlow offers a free allowance and paid monthly plans shown on the pricing page. The applicable plan, screening allowance and price are shown at checkout. Stripe processes payment details and recurring billing; HireFlow does not store full card numbers.

• Paid subscriptions renew monthly unless cancelled through the available Stripe billing controls or by contacting us.
• Access may be restricted when a subscription is cancelled, expires or has an unresolved payment failure.
• Usage allowances are subject to the limits shown for the selected plan. Failed AI screenings are not intended to consume an allowance.
• Refunds, taxes and any billing adjustment are handled according to the checkout terms and applicable law.

7. ATS integrations

Integrations operate only when you connect a supported provider and provide authorised credentials or complete its OAuth flow. You are responsible for the provider account, permissions, exported candidate data and any copies retained by the ATS. Provider availability and functionality can change independently of HireFlow.

8. Your content and our rights

You retain responsibility for the job, candidate and organisation information you submit. You grant HireFlow the limited permission needed to host, process and transmit that information to provide the service. HireFlow and its licensors retain rights in the service, software, design and branding.

9. Suspension and termination

We may suspend or end access where necessary for security, non-payment, misuse or breach of these Terms. You can stop using the service or request account/data deletion by contacting bradley@hireflow.london. HireFlow does not currently provide an automatic self-service account-erasure control; data requests are handled under the Privacy Policy and applicable law.

10. Availability and liability

The service depends on hosting, AI, payment, email and ATS providers. We do not guarantee uninterrupted availability, processing speed or accuracy of AI output. To the extent permitted by law, we are not liable for indirect loss or for recruitment decisions made using the service. Nothing in these Terms limits liability that cannot legally be limited.

11. Governing law and contact

These Terms are governed by the laws of England and Wales, subject to any mandatory rights you have under applicable law. Questions about these Terms can be sent to bradley@hireflow.london.